Policies, plainly
stated.

1. Controller. ContentForgeHouse, registered at 07743 Beethovenstr. 15 Jena, Germany, is the data controller for personal data processed through this website. Contact: [email protected].

2. Data we collect. When you reach out or commission work, we collect the details you provide: name, email address, phone number, company name, project brief, and billing information required to issue invoices. Technical data such as IP address, browser type, and pages viewed may be collected via essential server logs and, where you consent, analytics cookies.

3. Legal bases (Art. 6 GDPR). We process contact and project data to take steps at your request prior to entering a contract (Art. 6(1)(b)), to perform the contract once signed, to comply with legal obligations including German commercial and tax retention law (Art. 6(1)(c)), and — for optional analytics — on the basis of your consent (Art. 6(1)(a)), which you may withdraw at any time.

4. Purposes. Personal data is used solely to respond to inquiries, prepare and deliver copywriting services, process payments through our payment provider, send service-related correspondence, and meet accounting requirements. We do not sell, rent, or trade personal information.

5. Processors & transfers. We engage vetted processors for email delivery, hosting, analytics, and card payments (including Stripe). Where a processor handles data outside the European Economic Area, transfers rely on Standard Contractual Clauses or an adequacy decision under Art. 46 GDPR.

6. Retention. Contact records are kept for up to 24 months after the last interaction. Invoices and accounting records are retained for the statutory 10-year period required under German law (§ 147 AO). You may request earlier deletion where no overriding legal duty applies.

7. Your rights. Under GDPR you have the right of access, rectification, erasure, restriction, data portability, and to object to processing based on legitimate interests. You may also lodge a complaint with a supervisory authority — for us, the Thüringer Landesbeauftragte für den Datenschutz.

8. CCPA notice (California residents). If you are a California resident, you have the right to know the categories and specific pieces of personal information we collect, the purposes of use, and the categories of third parties with whom it is shared; to request deletion; and to opt out of any “sale” or “sharing” of personal information. ContentForgeHouse does not sell personal information. To exercise CCPA rights, email [email protected] with the subject “CCPA Request.” We will not discriminate against you for exercising these rights.

9. Children. Our services are directed at businesses and adults; we do not knowingly collect data from children under 16.

10. Changes. Material changes to this policy will be posted on this page with an updated revision date.

1. Parties. These Terms govern services provided by ContentForgeHouse, 07743 Beethovenstr. 15 Jena, Germany (“we”, “us”), to the client identified in the accepted project proposal (“you”, “Client”). Contact: [email protected].

2. Scope. Services include copywriting, landing page narratives, SEO content, email sequences, audits, and related editorial work as described in the proposal or service page you select. Any work outside the agreed scope is quoted separately before it begins.

3. Proposals & acceptance. A project begins once you accept a written proposal or complete payment for a listed service. Timelines start on the later of payment date and receipt of the completed onboarding brief.

4. Fees & payment. Prices are stated in the proposal or on the relevant service card. Invoices are due within 14 days unless otherwise agreed. Payment can be completed through our secure payment link. Late payments may pause active work and accrue statutory interest under § 288 BGB.

5. Delivery & revisions. Standard packages include two rounds of revisions requested within 14 days of each draft delivery. Delayed feedback extends delivery dates day-for-day. Rush delivery, if agreed in writing, may carry a surcharge.

6. Client responsibilities. You will supply accurate brand materials, product facts, and access required for research, and confirm that claims in supplied materials are lawful. You are responsible for final legal, regulatory, and compliance review of published copy in your industry.

7. Intellectual property. Upon full payment, all worldwide rights in the final delivered copy are assigned to you. We retain the right to reference non-confidential work in our portfolio unless you opt out in writing. Pre-existing frameworks, templates, and methodologies remain our property.

8. Third-party materials. You confirm you hold licences for any assets, data, or brand claims you provide. We are not liable for claims arising from your supplied materials.

9. Confidentiality. Each party will keep the other’s non-public business information confidential for three years after the engagement ends.

10. Liability. We are liable without limitation for intent and gross negligence, for injury to life, body, or health, and as required by the Product Liability Act. For ordinary negligence, liability is limited to breach of essential contractual duties; foreseeable damages are capped at the fee paid for the affected service. We are not liable for lost profits or indirect damages. Mandatory statutory liability cannot be excluded.

11. Termination. Either party may terminate for material breach with 14 days’ written notice if the breach remains uncured. On termination you pay for work performed to date; on full settlement we deliver completed work product.

12. Governing law. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Jena, Germany, where the Client is a merchant, legal entity under public law, or has no general jurisdiction in Germany.

1. What cookies are. Cookies are small text files placed on your device by ContentForgeHouse or our service providers when you visit this site. Similar technologies (local storage, pixels) operate the same way and are covered by this policy.

2. Strictly necessary cookies. These keep the site secure and functional — session integrity, load balancing, and your cookie-consent choice (stored as cookie_accepted in local storage so the banner does not reappear after you act). They cannot be switched off and do not require consent under TTDSG § 25(2).

3. Preference & analytics cookies. Optional cookies remember interface choices and help us understand aggregated usage (pages viewed, referrers, device type). These run only after you accept them via the banner. Declining them leaves every core feature intact.

4. Third-party cookies. Embedded maps (Google Maps) and payment checkout pages (Stripe) may set their own cookies when you interact with those widgets. Their processing is governed by the respective providers’ policies: Google Privacy Policy and Stripe Privacy Policy.

5. Duration. Session cookies expire when you close the browser. Persistent cookies remain between 1 day and 24 months, after which they expire automatically. Consent recorded in local storage persists until you clear site data.

6. Managing cookies. You can clear or block cookies in your browser settings at any time. Blocking strictly necessary cookies may prevent parts of the site from working. Withdrawing analytics consent is done by clearing site data for this domain; the banner will then offer a fresh choice.

7. Updates. We revise this Cookie Policy whenever we add or retire tools. The revision date at the top of the Legal page reflects the latest change. Questions: [email protected].

1. Digital service nature. Copywriting services are digital, personalised deliverables. Work begins only after payment or written go-ahead, at which point you have expressly consented to immediate performance.

2. Cooling-off position (EU consumers). Where you act as a consumer under EU distance-selling rules, the 14-day withdrawal right (§ 355 BGB / Directive 2011/83/EU) may be waived for services that start before the period ends with your express prior consent and acknowledgement that the right will be lost once performance begins. For B2B clients, no statutory withdrawal right applies to services already commenced.

3. Cancellation before work starts. If you cancel before research or drafting has begun, we refund the full fee within 10 business days to the original payment method.

4. Cancellation after work starts. Once drafting is underway, fees for work completed are non-refundable. We refund any prepaid balance covering undelivered milestones, calculated proportionally against work logged at the agreed day rate.

5. Quality guarantee. If a deliverable materially deviates from the accepted brief, notify us within 14 days of delivery. We will revise the work at no cost until it conforms. If two full revision cycles fail to meet the agreed brief, we refund the fee for that deliverable.

6. Statutory warranty limits. For digital content and services between businesses, statutory defect claims are excluded to the extent permitted by law, without affecting liability under the Terms of Service for intent, gross negligence, injury to life/body/health, and mandatory Product Liability Act duties.

7. How to request a refund. Email [email protected] with the subject “Refund Request,” your invoice number, and a brief description of the issue. We acknowledge within 2 business days and resolve approved refunds within 10 business days.

8. Currency & method. Refunds are issued in the original currency via the original payment channel (card or bank transfer). Third-party payment fees are non-recoverable on cancellations initiated by you after work has begun.